Module "Complete" - Refund payment

Ole Kristian Engvoll Updated by Ole Kristian Engvoll

Superior

A payment can of course be refunded. There are several situations which can happen and the solution is described further down at this page.

  1. Partly refund. A team order breakfast for 10 persons. Then, they pay this order. Later, two persons payment shall be refunded because they can't participate in the tournament.
  2. Fully refund. A team register and pay for the registration. Later, the team withdraw and the whole payment shall be refunded.
  3. Unvalid payment. A team register two teams but pay for both teams by the invoice of one of the teams. The other team will then show up unpaid.
  4. Partly payment. A team order services for 25.000. They will pay partly and first payment is 10.000. Second is also 10.000 and third is 5.000.
  5. Payment duplicated. A team pay correct on a KID and payment order is "Completed". By mistake, some days after the team pay same amount on the same payment order.

NOTE: Use menu "Economy" - "Payment status"

1. Partly refund

Example: Ths team has paid registration fee. This is shown by: Payment link status -> Completed (bubble 1). Bubble 2 is showing the payment amount

CASE: The team shall have a discount for registration payment for 10% (180.-)

SOLUTION

5. Payment duplicated

CASE: A team has payed the same aomunt on the same KID twice. The team shall be refunded the overfunded amount.

SOLUTION

For now, this is not possible to detect in Profixio. Only way to solve this is to include PING in order to refund the payment.

How did we do?

Module "Complete" - Underfunded, overfunded and payment on wrong kid

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