Module "Complete" - Refund payment

Ole Kristian Engvoll Updated by Ole Kristian Engvoll

Superior

A payment can of course be refunded. There are several situations which can happen and the solution is described further down at this page.

  1. Partly refund. A team order breakfast for 10 persons. Then, they pay this order. Later, two persons payment shall be refunded because they can't participate in the tournament.
  2. Fully refund. A team register and pay for the registration. Later, the team withdraw and the whole payment shall be refunded.
  3. Unvalid payment. A team register two teams but pay for both teams by the invoice of one of the teams. The other team will then show up unpaid.
  4. Partly payment. A team order services for 25.000. They will pay partly and first payment is 10.000. Second is also 10.000 and third is 5.000.
  5. Payment duplicated. A team pay correct on a KID and payment order is "Completed". By mistake, some days after the team pay same amount on the same payment order.
  6. Payment invalid. A team has paid an amount on wrong KID.
  7. Invoice mismatch. A team order 10 cards and print the invoice. Later the team decide to only order 8 cards.
  8. Fee is changed. A team is set to pay 2000 in registratiuon fee, but something happend so the team shall only pay 1000.

NOTE: Use menu "Economy" - "Payment status"

1. Partly refund

Example: Ths team has paid registration fee. This is shown by: Payment link status -> Completed (bubble 1). Bubble 2 is showing the payment amount

CASE: The team shall have a discount for registration payment for 10% (180.-)

SOLUTION

Send email to PING with KID (or paymentlink) and amount to be refunded.

2. Fully refund

  1. If a payment is set to "Completed" (the team has payed) AND status = "OPEN" (the money is still within PING), the payment can be totally refunded. If "Completed" and status = "SETTLED" the money is transferred to the cup owner and can NOT be refunded.

SOLUTION

Click on "Refund payment". The payment is refunded in max 2 working days.

5. Payment duplicated

CASE: A team has payed the same aomunt on the same KID twice. The team shall be refunded the overfunded amount.

SOLUTION

For now, this is not possible to detect in Profixio. Only way to solve this is to include PING in order to refund the payment.

7. Invoice mismatch

CASE: A team order 10x "SleepOver (1000NOK)" cards and print the invoice of 10.000NOK. Later, the team reduce this order to 8 cards. The correct amount is now 8000NOK and 2000NOK less than the invoice. Because the invoice is allready printed, the data on the invoice do NOT reflect the change in order.

The correct amount to pay is shown in bubble (3) and the original invoice data is shown in bubble (2).

SOLUTION

Because the team has payed the correct amount, use "Reconcile payment" (4) to accept the payment. All data in Profixio will now reflect that the team should have payed 8000NOK, and they have payed 8000NOK, so everything is fine.

8. Fee is changed

CASE: A team is set to pay 2000NOK in registration fee. But something happend so the fee is reduced to 1000NOK.

SOLUTION

1: Change the registration fee for the team to be correct (remember to click "Save")

2:

How did we do?

Module "Complete" - Underfunded, overfunded and payment on wrong kid

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